Website Accessibility Statement

This website is run by Connect Internet Solutions on behalf of the Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is currently undergoing an accessibility assessment which will take place on 14 September 2020. The evaluation and report will be reviewed and this statement will be updated with the measure against WCAG 2.1 AA standards accordingly.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or get in touch with the personalised registrations sales team via our online email service.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact the Vehicles Service Manager Anthony.bamford@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Unknown - awaiting assessment.

Non-accessible content

Unknown - awaiting assessment.

Non-compliance with the accessibility regulations

Unknown - awaiting assessment.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

This information is provided in our accessible documents policy.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

DVLA is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to Accessibility standards during 2020 to early 2021. Our older services are currently being reviewed with the aim to replace them with simpler more accessible services during the next 2 years.